CUSTOMER CARE

First class service

VacQPack supports producers, processors, traders and logistics partners with services designed to safeguard high-value food commodities and reduce risk at every stage of the supply chain. Our approach goes beyond supplying technology.

We work closely with our customers to ensure that modified atmosphere packaging is implemented correctly, performs reliably in daily operations, and delivers measurable value over time. From first assessment to long-term support, our services are built around expertise, partnership and food safety.

At VacQPack, customer care means taking responsibility for results, not just delivery. We combine technical knowledge, hands-on support and practical experience to ensure our solutions perform exactly as intended in real-world conditions. By understanding your product, process and challenges, we help reduce uncertainty, prevent losses and protect both quality and reputation throughout the supply chain.

Our service specialists are on hand to help you

Dennis

Account Manager

Vania

Commercial Director

Anna

Office Manager

From first contact to long-term operation, our following services ensure that the our solution delivers consistent performance in your day-to-day operations.

Solution 'as a service'

For customers who are not ready to invest in equipment, or who need immediate protection at a specific location, VacQPack offers its system as a service. Our specialists perform the treatment on-site using VacQPack equipment and consumables, almost anywhere in the world. This allows customers to benefit from proven MAP technology without upfront investment, to respond quickly to quality risks during storage or transport, or to evaluate the solution under real operating conditions.

On-site demo

VacQPack strongly believes that seeing is believing. During an on-site demonstration, our experts apply the VacQPack solution directly within your operation, using your product, packaging and workflows. This hands-on approach shows how modified atmosphere packaging integrates into existing processes, how it is handled in practice, and how quickly measurable results are achieved. An on-site demo removes uncertainty and provides clear, product-specific proof of performance.

Staff training

Effective use of MAP technology depends on knowledge and consistency. VacQPack provides tailored staff training to ensure your team understands both the practical operation of the system and the principles behind it. Training is adapted to your commodities and processes and can be delivered on-site, at a partner location or online. Well-trained teams work more efficiently, avoid errors and achieve stable, repeatable quality outcomes, ensuring long-term success of the solution.

24/7 support

Quality risks do not follow office hours, and neither does VacQPack. Our 24/7 support is designed to keep operations running smoothly and to minimize downtime when it matters most. Customers experience VacQPack as highly accessible, responsive and solution-oriented, with support available through direct and low-threshold communication. Whether the question is technical, operational or process-related, our team is ready to assist quickly and effectively.

R&D

VacQPack’s services are backed by in-house research expertise and years of practical experience across a wide range of commodities. Our research and development team supports customers with data-driven insights, commodity-specific advice and validation of treatment effectiveness. This scientific foundation helps optimize processes and provides reliable evidence to support audits, certifications and discussions with stakeholders, ensuring confidence at every level of the supply chain.

Global (online) coverage

Food supply chains are global, and VacQPack services are designed to match that reality. With a network of offices, service hubs and international partners, VacQPack provides worldwide coverage for equipment, consumables, training and support. Wherever your commodities are stored, processed or transported, you can rely on consistent VacQPack standards, dependable service and long-term partnership, across borders and markets.

On-site demo

VacQPack strongly believes that seeing is believing. During an on-site demonstration, our experts apply the VacQPack solution within your operation, using your product and workflows. This hands-on approach shows how MAP integrates into existing processes and how it is handled in practice. An on-site demo provides clear proof of performance.

Staff training

Effective use of MAP technology depends on knowledge and consistency. VacQPack provides tailored training to ensure your team understands both the practical operation of the system and the principles behind it. Training is adapted to your commodities and processes and can be delivered on-site, at a partner location or online.

Solution 'as a service'

R&D

24/7 support

Global (online) coverage

Equipment & consumables

Our expertise in packaging and sustainability

The VacQPack solution is a result of years of experience in bio treatments for various packaging solutions, coupled with a proven track record in manufacturing liner bags.

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Client Testimonials

Client testimonials and experiences

Hear what our valued clients say about working with us. Their trust, satisfaction, and success stories inspire us.

We are happy to serve our clients with the VacQPack packaging solution, offering a perfect protection during transport and storage. The bio-treatment option for organic cocoa beans is our main interest.

Molenbergnatie

Belgium

Quality preservation is very important for our cargoes. That’s why we always advise our suppliers to use the VacQPack solution.

Sunrise Co. Ltd

Viet Nam

For us, the VacQPack packaging solutions is an additional quality preserving measure in order to achieve and maintain our high degree of customer satisfaction.

Hoang Son

Viet Nam

“Many of our customers are looking for a quality preserving bulkbag packaging solution. In VacQPack we have found the ideal solution. As a service rendering company we are now offering this as new added value packaging- and bio-treatment service to our customers.”

SOGES-sp Thermopest

Italy

Send Email

info@vacqpack.com

Contact Us

+31 183 700137

Frequently asked questions

Common questions about our services and solution

What is Modified Atmosphere Packaging (MAP)?

Modified Atmosphere Packaging (MAP) is a proven preservation method that reduces oxygen inside the packaging and replaces it with natural gases such as CO₂ or nitrogen. This controlled atmosphere slows oxidation, prevents mold growth, and eliminates insects in all life stages without chemicals or residues.

How does VacQPack’s solution differ from traditional fumigation?

Traditional fumigation often relies on chemical treatments that leave residues and offer only temporary protection. VacQPack’s MAP solution is fully organic, non-toxic and curative, maintaining protection throughout storage and transport and preventing re-infestation.

Which products are suitable for VacQPack solutions?

VacQPack solutions are ideal for moisture- and oxygen-sensitive dry commodities such as grains, seeds, rice, cacao, coffee, nuts, spices, herbs, and animal feed. Including organic and residue-sensitive products.

Can MAP be applied both preventively and curatively?

>Yes. VacQPack’s system can be used preventively to protect freshly harvested or processed goods, and curatively to eliminate existing insect infestations in stored commodities.

Does VacQPack only sell bags, or a complete system?

VacQPack delivers a fully integrated solution: high-barrier liners (inside or outside), sealing equipment, gas exchange technology, the VQPro MAP system, and expert guidance. This ensures reliable, measurable MAP conditions and consistent results.

Is VacQPack suitable for small and large operations?

Yes. The system is scalable from smaller storage volumes to industrial bulk operations. Making it suitable for both regional producers and global supply chains.

What is the return on investment (ROI)?

Customers typically see ROI through reduced losses, fewer claims, lower fumigation costs, improved shelf life and higher product value. VacQPack helps make costs predictable instead of reactive.